Please see our refund policy & the terms and conditions for full information. We reserve the right to apply a restock fee.Īny discounts from promotions applied will be deducted in full from any refunds processed when not all promotional items are returned. We always advise to send items via a tracked means, as we cannot take responsibility for lost items. Once we have received the item, you can expect your exchange/refund to be processed within 3-5 working days. Our returns window is 14 days from delivery date. Ensure that the item is maintained in it's original packaging along with protective packaging, all the tags are attached, that it has not been brushed/used and the lace is in tact. Raise your exchange/return via the "returns" page for an RMA number and send it back. We do offer returns, exchanges and refunds in case you are not satisfied with your purchase.
We do not refund shipping costs where the order is delayed for factors beyond our control. However, we are not responsible for external factors that are out of our control, for example postal strikes, courier delays etc that may delay the arrival of your order. We always aim to despatch your order on time. If for any reason your order might be delayed, we will notify you. If however, your item needs to be restocked, it will take longer for you to receive the despatch notification, but you will generally receive your item within the time frame of your chosen shipping option. We try to despatch orders within 2-3 working days. If you have chosen the fastest option and for whatever reason we cannot fulfill your purchase, we will try to let you know within 1 working day. Certain items can be delivered "express" (2-4 working days) and "next working day" (1-2 working days). You can expect your purchase to arrive in 4-6 working days. For a small fee, you can prioritise your shipment and "get it faster".
Use the code FREESHIP at checkout. Standard shipping starts from £4.99 and has a delivery time of 7-10 working days (so weekends and bank holidays don't count).
Free shipping is available on all purchases when you buy a headband and facemask set. We'll notify you via e-mail of your refund once we've received and processed the returned item.We ship to all destinations including Australia and Africa. Spring twists are the hottest, new protective style and Twisted Up creates the prettiest twists yet. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Shop Beauty Depot only pays for return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and at our discretion. For customers outside of the Continental United States Shipping Zone, returns are then and only then extended to a 45-day period. You may return most new, unopened, unused items within 30 days of delivery for a full refund. View our Shipping Policy for more details. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Orders shipped outside of the USA are subject to additional Taxes & Duty Charges at Delivery. Some orders may take up to 2 business days to ship from our store. Boxes! We offer same day shipping on orders placed before 3:00pm EST Monday through Friday.
We can ship to virtually any address in the world, including A.P.O. Shop Beauty Depot offers free shipping on all orders $65+ within the continental U.S.! For our customers outside of the continental U.S.A., we offer competitive rates with quick delivery times through our partnerships with UPS, USPS, and more.